1.- All reservations are subject to availability, the client will have to send a request first to check availability, in case of being able to make the tour will be paid the same day the reservation is made online with credit card and the confirmation will be sent by mail.
2.- Tours by air in case of cancellation due to bad weather we can reschedule another day and in case of not being able to go another day the payment will be refunded to the card with which it was paid during the next 15 days after the cancellation.
3.- land tours are not cancelled in case of rain, only in case of extreme weather such as a tropical storm or hurricane and can also be rescheduled for another date.
4.- In case the client cancels, there is a penalty of 20% of the total amount paid.
If the cancellation is 7 to 3 days prior to the tour, the penalty is 50% of the total amount paid.
If the cancellation is from 2 to 1 day before 75 % penalty.
If the cancellation is the same day or no-show, there is no refund.
All cancellations must be made in writing via email.
5.- Payment methods: credit cards visa, mastercard or american express or bank deposit.
6.- The times of the land tour may vary depending on weather and traffic conditions.
7.- Any extra expenses on the part of the client will be covered by them.
8.- We do not accept cancellations by phone.
9.- Any change in date or time is subject to availability and must be requested
10.- We do not accept last minute or same day reservations.